Frequently Asked Questions (FAQ’s)
There are several benefits of creating an Account, including:
Your billing / shipping information will be saved, and checkout will be
faster.
You will be able to view your previous Order
history.
An Account is required to facilitate returns & Order
cancellations.
Account
holders will remain up to date with latest promotions & newsletters.
Click on ‘Forgot Password’, enter your email address and click on ‘Reset My Password’.
Click here to subscribe to our newsletter to receive updates on sales & promotions.
Select your products from the khaadi.com website and click
Add
to Bag.
Once you have added all your desired items to your Shopping Bag,
follow
these instructions:
If you are a registered customer
Make sure you are signed in using the Sign In
link.
Click on the ‘Shopping Bag’ button and proceed to checkout.
Select address and click Next.
Select payment method
Proceed to checkout.
Check your email for a Sales Order Summary.
If you are not a registered customer,
Click on the ‘Shopping Bag’ button and proceed to checkout.
Enter all your required shipping and billing information.
Proceed to
checkout.
Check your email for a Sales Order Summary.
Click on the search icon on the top right of the website.
Enter the item code you are looking for and press Enter on your
keyboard.
Size charts are available for all products listed on our website.
The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please contact Customer Services.
Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order. Click on the Track Your Order link to check the status of your Order.
You click on the Track Your Order link to track the status of your Order.
You can cancel your order within 3 hours of placing it by contacting Customer Care at 0800 0418724 or emailing us at customerservice@weavesgroup.com. A full refund will be initiated to the original payment method. Once the order is shipped, you will receive confirmation by email, including tracking information. At this point, our Return & Exchange Policy will come into effect.
Online Exchange &s; Returns
For online purchases: You have 14 days from the delivery date of your order For sale items, you have 7 days from the delivery date. Ready To Wear to be exchanged at a Khaadi store only where the same product category is available.
Refunds will be issued to the same credit card that was used
for original purchase.
Shipping and handling costs are
non-refundable.
Please allow two weeks for the processing of returns
and up to two billing cycles for the credit to appear on your credit
card statement.
In-Store Return & Exchange
For online purchases: You have 14 days from the delivery date of your order to return an item. To initiate a return, please contact our customer service team at customerservice@weavesgroup.com. You will be provided with a pre-paid return label via email, that you can use to return the item(s) to any drop-off point near your location. Items purchased online cannot be refunded in stores.
For in-store purchases: You have 14 days from the purchase date to request a refund. Refunds can be processed at Khaadi store only where the same product category is available. For sale items you have 7 days to exchange/return.
Refunds will be issued to the same credit card that was used for
original purchase.
You must have the credit card receipt to evidence the RRN number
which is required by the banking authorities to process any refund.