Frequently Asked Questions (FAQ’s)
There are several benefits of creating an Account, including:
Your billing / shipping information will be saved, and checkout will be
faster.
You will be able to view your previous Order history.
Account holders will remain up to date with latest promotions & newsletters.
Click on ‘Forgot Password’, enter your email address and click
on ‘Reset My Password’.
Click on the link you receive on your email address and enter your new
password.
To receive promotional messages or emails, please create an account here
Select your products from the khaadi.com website and click Add
to Bag.
Once you have added all your desired items to your Shopping Bag, follow
these instructions:
If you are a registered customer
Click on the ‘Shopping Bag’ button and proceed to checkout.
Select address and click Next.
Select payment method
For credit card payments, follow the on-screen instructions
Click on ‘Place Order’.
Check your email for a Sales Order Summary.
If you are not a registered customer,
Click on the ‘Shopping Bag’ button and proceed to checkout.
Enter all your required shipping and billing information.
Click on the search icon on the top right of the website.
Enter the item code you are looking for and press Enter on your keyboard.
Size charts are available for all products listed on our website.
Shipping is free on all orders above 100 USD.
Estimated delivery time is ranged between 3-5 workings days.
The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please contact Customer Services.
Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order. Click on the Track Your Order link to check the status of your Order.
You click on the Track Your Order link to track the status of your Order.
Customers may request for cancellation any time before the order is processed. Customers are advised to contact us via email at customerservice@weavesgroup.com or on our toll free number +1 844 363 0087. Only the orders that are yet to be dispatched can be cancelled.
If an item has been dispatched, then the cancellation cannot be processed, and the Exchange and Refund Policy will apply. All cancellation requests will be assessed by a customer service representative prior to processing the request.
Online Returns & Exchange
You have 14 days to refund any non-sale item from the date you received the order. There is a strict no-refund policy against sale items. If the received article appears to have any sort of defect/damage, email/call us no later than 3 days from the date the item was received.
Any discrepancy in delivered items must be reported to our customer service team within 3 days of purchase by calling at +1 844 363 0087 or email us at customerservice@weavesgroup.com. After our team reviews the product, customers will be offered an exchange with same price value product.
We have a strict “No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or appears to be faulty. Refunds, in most cases, will be issued to the same credit card that was used for the original purchase. Customers will be credited for the cost of the article(s) and applicable taxes.
Refunds will be issued to the same credit card that was used for
original purchase.
Shipping and handling costs are non-refundable.
Please allow two weeks for the processing of returns and up to two billing
cycles for the credit to appear on your credit card statement.